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If you need help not covered by our FAQ, please open a ticket.

For pre-sale questions, please signup for an account first.

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Frequently Asked Questions

The FAQ aims to answer in a very clear and concise manner the most common questions people have about our products. If you don't find the answer to your question here, please submit a ticket.

General

How to change my e-mail?

Open a ticket and tell us your new e-mail address.

Are reFX products 32-bit or 64-bit?

NEXUS4 and the reFX Cloud app are 64-bit only.

I no longer want to receive your newsletter.

Either click on the link located at the end of each newsletter or log on to your account, then click on 'Profile' and un-check the box next to 'Newsletter'.

I've submitted an order but I can't find my purchase.

The reFX Cloud app handles everything for you. Simply visit your 'downloads' page to gain access to the app.

If you still can't find your download / product, please submit a ticket and our staff will help.

I would like to change the password for my reFX customer account.

Visit the login page and click on 'Forgot your password?'. Then follow the instructions on screen.

How do bulk discounts work?

When you buy NEXUS, you will be given the opportunity during checkout to purchase related expansions in the same order, at a discount.

When you buy an expansion, or expansion-bundle, at full price, you will have the opportunity to buy other expansions of equal or lesser value at a discount, provided that it's purchased in the same transaction.

My question is not answered here - how can I contact reFX support?

If your question is not answered here, please open a ticket and our staff will help you.

NEXUS

Can I upgrade to NEXUS4?

If you own a NEXUS2 or NEXUS3 license, you can upgrade to NEXUS4. Simply make sure you are logged on to your reFX account and you will find your personalized upgrade offer on the NEXUS4 page.

Does NEXUS4 require a USB-eLicenser?

No, NEXUS4 does not require a USB-eLicenser or any other 3rd party hardware or software. It does require an internet connection to activate.

Can I use NEXUS4 while being offline?

Yes, once activated, you can use NEXUS4 while not being connected to the internet.

How many computers can I use NEXUS4 on?

NEXUS4 can be activated on three of your computers at any time, so you can easily work on your desktop and laptop computers.

For more details, please refer to the NEXUS4 manual.

How to buy?
  1. On the NEXUS4 homepage, click on the 'Buy now' button.
  2. Enter your payment information and follow the on-screen prompts to complete the order.
  3. Once your payment has been received, your products will be added to your account automatically.
How do I install NEXUS4?

The reFX Cloud app handles everything for you. Simply visit your 'downloads' page to gain access to the app.

For more details, please refer to the NEXUS4 manual.

Is NEXUS4 compatible with NEXUS2 and NEXUS3 expansions?

Yes. All your NEXUS2 and NEXUS3 expansions are available via the reFX Cloud app and can be used in NEXUS4.

How to import expansions?

The reFX Cloud app handles everything for you. Simply visit your 'downloads' page to gain access to the app.

For more details, please refer to the reFX Cloud app manual.

How to download the free NEXUS expansions 'Dance Vol.2', 'ROM Ext.' etc.?

The reFX Cloud app handles everything for you. Simply visit your 'downloads' page to gain access to the app.

For more details, please refer to the reFX Cloud app manual.

Can I still load projects in which I used a previous version of NEXUS?

Yes. After upgrading NEXUS to a new major version, your projects still load using the upgraded NEXUS instead of the previous version.

Can I load third-party expansions in NEXUS?

Yes, you can.

As long as have Nexus version 3.5.0 (or later), simply load the preset and we will do the rest for you automatically.

Where can I find the NEXUS4 version history / changelog?

You can find it here.

Where can I buy NEXUS?

NEXUS can only be purchased online from reFX Audio Software Inc. on our website https://refx.com

Can I use NEXUS expansions without owning NEXUS?

No - you cannot use NEXUS expansions without first purchasing and installing NEXUS (the plug-in itself). These expansions are simply intended to add new sounds to your existing NEXUS library, and can not be used on their own.

What are Legacy expansions?

The Legacy line simply contains older NEXUS expansions which have had their prices permanently reduced.

They are fully compatible with NEXUS and are still supported.

Cloud

I receive an "Unable to connect to refx.com" error message when logging into the reFX Cloud App on Windows.

TLS 1.2 must be enabled in order to connect to our servers.

  1. Press the Windows key on your keyboard.
  2. Type in "Internet options" in the search field and press Enter.
  3. Click on the "Advanced" tab at the top of the pop up window.
  4. Scroll down to the "Security" section.
  5. Check the boxes next to "Use TLS 1.1." and "Use TLS 1.2" and then click "Apply" near the bottom of the window.
  6. Restart the reFX Cloud App and you should be able to successfully log in now.